Privacy Policy

Caroline Farrell Nutrition is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

1. Who We Are

Caroline Farrell Nutrition is a private nutritional therapy practice based in the United Kingdom.
Email: caroline@carolinefarrell.com
ICO Registration Number: ZA10795054

2. Information We Collect

We may collect and process the following personal data:

Contact details (name, address, phone number, email)
Health and lifestyle information provided as part of nutritional consultations
Payment and billing details (processed securely by third-party providers)
Website usage data (via cookies and analytics)

3. How We Collect Information

We collect information when:

You contact us or make a booking through our website or Practice Better
You complete forms or provide information during consultations
You visit our website and consent to cookies

4. Lawful Bases for Processing

We process personal data under the following lawful bases:

Consent – you have given consent for specific purposes
Legitimate Interest – to provide and manage our professional services
Explicit Consent (Article 9(2)(a)) – for processing health-related information necessary for nutritional therapy

5. How We Use Your Information

We use your data to:

Provide nutrition consultations and follow-up care
Manage appointments, payments, and client communications
Maintain accurate records as required by professional standards
Comply with legal and regulatory obligations

6. Sharing Your Information

We will not share your personal data with third parties without your consent unless required by law or where there is a serious risk of harm (legal basis: vital interest).

We use secure, GDPR-compliant third-party services including Practice Better for client management, and payment processors for online transactions.

7. Data Security

Your data are stored securely on encrypted, password-protected devices and encrypted cloud storage systems. Access is restricted solely to Caroline Farrell. Consultation notes are stored separately from identifying details.

8. Data Retention

Client records are retained for seven years after the final consultation, in line with BANT and CNHC professional guidelines. Records are then securely deleted or anonymised.

9. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of inaccurate data
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

10. Contact

If you have any questions or wish to exercise your data rights, please contact:
Caroline Farrell
Email: caroline@carolinefarrell.com